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B2B Terms of Purchase – HappyWelcome

Last updated: 29 September 2026

Contents

1. Subject

These Terms of Purchase govern the sale, by bancor s.r.l., of the hardware products and services related to the HappyWelcome solution, intended exclusively for professional customers, businesses, companies, organisations and other parties purchasing in the course of their professional or business activity.

Purchasing through the website implies full acceptance of these Terms of Purchase.

These terms form an integral part of the order placed by the Customer.

2. Supplier

The supplier of the products and services is:

  • bancor s.r.l.
  • VAT no. and Tax Code 01916960154
  • Via Luigi Vanvitelli, 44
  • 20129 Milan, Italy
  • Tel. +39 02 2664215
  • E-mail: info@bancor.it

3. Description of the HappyWelcome service

HappyWelcome is a solution for accommodation facilities that identifies guests and manages the automated submission of their data to the competent authorities.

The service uses a Professional Smart Scanner connected to the front-desk computer and the HappyWelcome software.

The system captures the data contained in identity documents and supports check-in procedures and data submission through the systems provided by the service.

4. Available products

The Customer may purchase the solutions available on the website, including:

4.1 HappyWelcome Easy

HappyWelcome Easy is a hotel check-in management product based on a Professional Smart Scanner specifically designed for handling identity documents.

Its features include passport handling, RFID reading, cross-checks of the available data and automated data extraction from the document.

Dimensions: 17.8 × 25.5 × 5.5 cm.
Weight: 0.8 kg.

4.2 HappyWelcome Pro

HappyWelcome Pro is a hotel check-in management product based on a Professional Smart Scanner able to read identity documents and documents up to A4 size.

It provides automated data extraction and management and double-sided document scanning.

Dimensions: 10 × 33 × 6 cm.
Weight: 1 kg.

The technical characteristics of the products are those stated in the relevant product pages published on the website.

5. Compatibility with property management systems

HappyWelcome also works without a property management system.

Where a management system is in place, the Smart Scanners may allow identity document data to be uploaded to it, subject to a technical feasibility check and confirmation by HappyWelcome technicians.

Any integrations or specific functionalities are therefore subject to prior verification of technical compatibility.

6. Customisations

HappyWelcome can support the scanning of custom documents, including, by way of example, satisfaction surveys.

Any customisations beyond the standard functionalities of the service must be agreed in advance with the Customer and may be subject to a specific quotation.

7. Prices

The prices of products and services are those shown on the website at the time of purchase.

Unless otherwise stated, all prices are VAT included.

VAT is applied at the rate set by the applicable regulations.

Any promotions, discounts or special prices apply only under the conditions and for the period stated in the relevant commercial proposal or product page.

8. Order completion

The Customer selects the desired products and/or services and completes the purchase through the website.

Before completing the order, the Customer sees a summary of the products, services, their prices and any additional costs.

The order is deemed placed according to the procedure indicated on the website and subject to correct receipt of payment.

The Customer is responsible for the accuracy of the data entered during the purchase procedure, including company, tax and billing details.

9. Payment

Payment for the supply is due in advance.

The order is processed for fulfilment once payment has been correctly received.

The available payment methods are those shown at the website checkout.

10. Delivery of the Smart Scanner

The Smart Scanner is expected to be dispatched within approximately 15 working days of receipt of payment, unless otherwise stated on the product page, in the order or agreed with the Customer.

Any delays due to external circumstances (for example relating to the international context) that may affect delivery of the Smart Scanner are not attributable to bancor s.r.l.

11. First installation service

The Customer receives the HappyWelcome software and the related user manual in order to carry out the installation independently.

Technical support for the first installation is also available as an optional service.

The service is provided by remote assistance and may include configuration support and, where applicable, personalised training.

The related cost, where applicable, is the one shown on the website at the time of purchase.

12. Warranty

The Smart Scanner is covered by a warranty of 12 months from the date of delivery.

The warranty covers Smart Scanner faults under the conditions applicable to the supply.

The following cases, among others, are excluded:

  • breakage of the chassis due to inexperience or misuse;

  • burn-out of the electronic board caused by incorrect power supply;

  • malfunctions due to lack of routine maintenance;

  • natural wear of mechanical components due to intensive use and to exceeding the expected life cycle of the Smart Scanner;

  • missing or altered original bancor labels bearing the serial numbers.

13. Maintenance service

The maintenance service is intended to ensure the operation and updating of the system from a technical and regulatory standpoint.

The service includes:

  • data submission service to the Alloggiati Portal and, where applicable, Ross1000;

  • software updates due to any regulatory and/or technical changes;

  • hardware maintenance.

14. Cost and renewal of the maintenance service

The maintenance service is free for the first year after purchase.

From the second year, the maintenance service has an annual cost of €50.00 (VAT excluded), subject to adjustment according to the ISTAT consumer price index for blue- and white-collar households (FOI).

The fee is annual and renews automatically, unless cancelled in writing by the Customer with at least 90 days’ notice, to be sent by registered letter with return receipt.

The renewal will be invoiced according to the economic conditions applicable at the time of renewal.

15. Hardware maintenance

The hardware maintenance service is subject to the exclusions set out in these terms, in particular as regards damage resulting from improper use, incorrect power supply, lack of routine maintenance, natural wear from intensive use and alteration or removal of the identification labels.

16. Customer obligations

The Customer undertakes to:

  • use the products and the software according to the instructions provided;

  • carry out routine maintenance of the Smart Scanner;

  • use equipment and power supply compliant with the product specifications;

  • not tamper with or alter the device;

  • keep the identification labels and serial numbers;

  • provide HappyWelcome technicians with the information needed for support and for checking any technical issues.

17. HappyWelcome software

The HappyWelcome software is supplied as part of the purchased service.

The Customer undertakes to use the software solely for purposes related to the use of the HappyWelcome solution and in accordance with the instructions and operating procedures provided by bancor s.r.l.

Software updates may be released for technical, regulatory or security reasons.

18. Guest data and Customer responsibility

The Customer uses HappyWelcome in the course of its business and remains responsible for the operations carried out through the system with regard to guest data and its own obligations.

The Customer must use the service in compliance with the applicable regulations and the procedures established by the competent authorities.

The actual availability and functioning of third-party portals or systems, including the authorities’ portals, does not depend on bancor s.r.l.

19. Availability and integrations with third-party systems

The operation of any integrations with property management systems or other third-party systems is subject to the technical compatibility of the systems involved.

Changes, updates or malfunctions of third-party systems may affect the integration and its operation.

20. Liability

bancor s.r.l. provides the service and the tools according to the characteristics stated in the relevant product pages and terms of purchase.

The Customer is responsible for the correct use of the Smart Scanner, the software and the procedures related to the service.

bancor s.r.l. is not liable for disruptions arising from systems, infrastructure, portals or services of third parties not directly controlled by bancor s.r.l.

21. Confidentiality

Commercial, technical and operational information exchanged between the parties within the contractual relationship must be treated as confidential, except as required by law or as necessary for the performance of the relationship.

22. Privacy

Personal data processed within the contractual relationship is handled in accordance with the applicable data protection legislation.

For information on the processing of personal data by bancor s.r.l., please refer to the Privacy Policy published on the website.

23. Changes to the terms

bancor s.r.l. may update these Terms of Purchase.

The terms applicable to the order are those accepted by the Customer when the purchase is completed, except for changes required by law or other changes that must necessarily apply to the relationship.

24. Validity of the offer

Any commercial offers, promotions or special economic conditions are valid only for the period stated in the relevant proposal.

In the absence of a specific indication, the prices and conditions published on the website at the time of purchase apply.

25. Acceptance of the Terms of Purchase

By completing the order, the Customer declares that it has read and accepted these Terms of Purchase.

The Customer further declares that it is purchasing the products and/or services in the course of its professional or business activity.

26. Governing law and jurisdiction

The contractual relationship is governed by Italian law.

Any dispute relating to the contract, these Terms of Purchase or the supply of the products and services shall be subject to the exclusive jurisdiction of the Court of Milan, unless otherwise provided by mandatory legal provisions applicable to the relationship.

27. Final provisions

Should one or more provisions of these Terms of Purchase be invalid or ineffective, the remaining provisions shall continue to apply to the extent permitted by the applicable law.

Matters not expressly governed by these terms are subject to the applicable legal provisions.

bancor s.r.l.
VAT no. and Tax Code 01916960154
Via Luigi Vanvitelli, 44 – 20129 Milan, Italy
info@bancor.it